Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Delivery Coverage

CVBCosmetic.pk offers nationwide delivery across Pakistan to residential and commercial addresses, including homes and offices.

Delivery Timeline

Orders are typically delivered within 3–5 working days after order confirmation
Delivery timelines are estimates and may vary due to location, weather conditions, courier delays, or unforeseen circumstances
Remote or high-demand areas may experience slightly longer delivery times

Delivery Charges

Delivery charges, if applicable, are clearly displayed at checkout
CVBCosmetic.pk may offer free delivery during promotions or special campaigns
Any applicable delivery fee will be communicated to the customer before order confirmation

Courier Service

Orders are dispatched through reliable third-party courier services. Once your order is shipped, tracking details may be shared via email or message where applicable.

Order Receipt

Customers are responsible for ensuring availability at the delivery address
If unavailable, customers may authorize another person to receive the parcel on their behalf
CVBCosmetic.pk is not responsible for delays or failed deliveries due to customer unavailability or incorrect address details

Delayed or Failed Deliveries

The courier company may contact the customer directly
Re-delivery attempts are subject to courier policies
Orders returned due to incorrect information or refusal to accept delivery may incur additional charges

Damaged Packages on Delivery

Customers are advised to inspect packages upon receipt. If visible damage is noticed:

Report the issue within 48 hours of delivery
Provide clear images or video evidence
Valid claims will be handled according to our Exchange & Refund Policy

Cosmetics-Specific Disclaimers

Cosmetic products are for external use only
A patch test is strongly recommended before full application
Skin reactions and allergies vary by individual
CVBCosmetic.pk is not responsible for adverse reactions caused by individual sensitivity, allergies, or misuse
Products are not intended to diagnose, treat, cure, or prevent any medical condition and are not a substitute for professional medical advice

Limitation of Liability

CVBCosmetic.pk shall not be liable for delays, losses, or damages caused by courier services, incorrect customer information, or circumstances beyond our control.