Contact / FAQs

Contact Information

For any queries, assistance, or support, you can reach CVBCosmetic.pk through the following official channels:

Email: care@cvbcosmetic.pk
Call/WhatsApp: +923345105952
Facebook, Instagram & TikTok

Frequently Asked Questions (FAQs)

Are the products the same as displayed on the website?

Yes. All product images displayed on CVBCosmetic.pk and our official social media platforms are representative of the actual products. Minor color variations may occur due to lighting or screen display settings.

How can I confirm that my order has been placed?

Once your order is successfully placed, you will receive an order confirmation via email or phone message. Our team may also contact you to verify order details before dispatch.

How can I check my order status?

After order confirmation and dispatch, you will be notified accordingly. For updates, you may contact us via email, WhatsApp, or our official social media channels.

What should I do if I receive a wrong or defective product?

Please contact us within 7 days of delivery with your order number and clear images or videos of the issue. Valid cases will be handled according to our Exchange and Refund Policy.

Is my personal information secure?

Yes. CVBCosmetic.pk does not sell, rent, or share customer information. Personal data is used only to process orders and communicate with customers, unless disclosure is required by law.

Can I place an order via phone or WhatsApp?

Yes. Orders can be placed via phone or WhatsApp, provided complete and accurate delivery details are shared.

How can I stay updated about offers and new launches?

Follow CVBCosmetic.pk on Facebook, Instagram, and TikTok to stay informed about promotions, new products, and announcements.

Cosmetics-Specific Disclaimers

Products are for external use only
A patch test is strongly recommended before full application
Skin reactions and allergies vary from person to person
CVBCosmetic.pk is not responsible for adverse reactions caused by individual skin conditions or product misuse
Products are not intended to diagnose, treat, cure, or prevent any medical condition and are not a substitute for professional medical advice

Limitation of Liability

CVBCosmetic.pk shall not be liable for any indirect, incidental, or consequential damages arising from product use, communication delays, or service interruptions.